Every Cloud Has a Silver Lining. free essay sample

Life is full of such dark clouds, looming on our hearts, but we must remember everything is not as bad as it seems, and you may find a little good even in the worst situation. Chris Gardener, you might remember him from the feature film â€Å" The pursuit of happyness†, well he had a very tragic and challenging life, he got into this business of one scanners, and lost all his money, eventually he is forced to take an unpaid internship at a stock broking firm, because of which today he is a multi millionaire businessman. Even though his failed business seemed like a great debacle at that point in his life, on hindsight it was the reason of his success, had he not been in that condition he might have never reached the dizzying heights he has. The world is going through a recession today, needless to say that it is a challenging phase for people, but then if you see it from a different perspective, off late with economic boom he world had become too materialistic, people began pursuing a lonely and individual life. We will write a custom essay sample on Every Cloud Has a Silver Lining. or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Now with recession as all of us face this tough phase together, lend a helping hand to each other, and this has in a way brought us all much closer emotionally. People are hooked off the materialistic phase, which might lead to them appreciating the other things life has to offer. Governments can pay attention to human development rather than economic growth. It’s quite obvious that even though recession is a bad thing, it has a silver lining. Most good and bad thing have a upside or downside, there are no absolutes, so we must not worry ourselves too much with what going on in our lives, rather we must be up to the challenge every day, and be prepared to see that silver lining in every dark cloud.

How to Send Tactful Emails from a Technical Support Desk

How to Send Tactful Emails from a Technical Support Desk How to Send Tactful Emails from a Technical Support Desk How to Send Tactful Emails from a Technical Support Desk By Ali Hale I work in technical support, which has given me many opportunities to develop the skill of phrasing things carefully. If you’re in an IT department or technology company, you doubtlessly have to deal with emails from irate people who’ve just spent hours struggling with a piece of unhelpful software. These users often have a preconception of technical support as being â€Å"unhelpful†, â€Å"slow† or â€Å"rude† and so it really helps to have some tactful phrases in your writing toolkit. When it’s a case of â€Å"user error† Don’t say â€Å"It’s your fault† or â€Å"You’ve done it wrong.† This is likely to annoy or upset the user, and escalate a potentially tricky situation. Instead, try opening your email with something that doesn’t sound like you’re blaming them: â€Å"Perhaps that section of the manual wasn’t very clear.† â€Å"I’m sorry you’re having problems with that.† Then use the main body of your email to give clear and concise help. It may be tempting to dash off as quick a message as possible, but you won’t save any time if the user then emails back because they’re still stuck. â€Å"Lots of people struggle with this, so let me take you through it step-by-step†¦Ã¢â‚¬  â€Å"This is how it’s supposed to work† Close your email by inviting them to let you know if they’re still having trouble at all: â€Å"Just let me know if you’ve got any more questions.† â€Å"Email us if you’re still having problems once you’ve tried the above.† Putting it all together, here’s an example of how not to do it: â€Å"There’s an ‘I forgot my password’ button for a REASON, idiot.† And here’s how to make someone’s day a little brighter: â€Å"Sorry to hear you’re having trouble logging in. I’ve checked on our end, and we’re not experiencing any system downtime. Just click on the ‘I forgot my password’ button and it’ll send your account details straight to your inbox. Let me know if you don’t receive that email, or if you have any more problems at all, and I’ll be glad to help.† When the bug or problem is yours If there’s a problem on your end, it’s a good idea to apologise. Don’t go over the top in prostrating yourself for every tiny thing, but do make it clear that you’ve acknowledged that there’s something wrong. Using phrases like â€Å"slight bug†, â€Å"temporary problem†, â€Å"minor issue† are much more likely to calm worries than â€Å"catastrophical error† or â€Å"huge mistake† (even if the latter are more accurate†¦) Starting your email with a brief â€Å"Sorry† or an acknowledgement that there is something wrong, will help calm down the user instantly: â€Å"Sorry about that.† â€Å"Yes, I’ve managed to repeat the problem you reported.† Let them know what’s being done to fix the situation (unless you can fix it on the spot before emailing them back). Don’t make any promises you can’t keep, but do give some idea of likely timeframes for a solution: â€Å"Our programmers are looking into it at the moment.† â€Å"We’re hoping to have it back up and running by the end of the day.† Close your email by apologising for the inconvenience to them, especially if there’s going to be a long delay in getting the problem fixed. And reassure them that they’ll be informed as soon as it is sorted out – otherwise you’ll risk them sending hourly emails demanding to know if there’s any progress. â€Å"My apologies for the inconvenience in the meantime.† â€Å"Let me know if there’s anything else I can do to help.† â€Å"We’ll email again as soon as it’s working.† This sort of email is not likely to meet with a good response (especially if your boss sees it): â€Å"Yeah, that’s our fault, huge screw-up. We’ll get it fixed soonish.† This is much more likely to lead to a happy user who is confident that you’ve got the situation under control. â€Å"Sorry about that. I can see there is a slight problem, and we’re investigating exactly what the issue is. We’ll get back to you as soon as it’s working again – it should be sorted out within a couple of days.† Keep a list of the above phrases on hand for those moments when you need to tactfully unruffle feathers and unfray nerves: it’ll make your job a lot easier! Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Business Writing category, check our popular posts, or choose a related post below:The Meaning of "To a T"7 Patterns of Sentence Structure48 Writing Prompts for Middle School Kids